Returns Policy

We acknowledge and respect the Traditional Owners of lands across Australia, their Elders, Ancestors, cultures and heritage, and recognise the continuing sovereignties of all Aboriginal and Torres Strait Islander Nations.

We respectfully acknowledge the Wurundjeri People of the Kulin Nation, who are the Traditional Owners of the land on which the ACTF is based and pay our respect to their Elders past and present.

We are honoured to have the opportunity to learn from the oldest cultural storytellers in the world and seek to support Aboriginal and Torres Strait Islander practitioners to share their rich culture and perspectives with children in Australia and around the world via stories on screen.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices or names of deceased persons in photographs, film, audio recordings or text.

Returns Policy

Digital Products

If you have any technical issues, please contact us at shop@actf.com.au. If the issue is the fault of the ACTF, we will provide you with a replacement.

Non-digital Products

If a product is faulty, unfit for purpose or not as described, please contact us at shop@actf.com.au to obtain authorisation for an exchange or refund. If the product(s) received are not as described, unfit for purpose or faulty, shipping costs will be refunded to you upon presentation of a receipt.

To return items due to a change of mind, please contact us within 14 days of receiving your product. If 14 days have gone by since your purchase was received, unfortunately we cannot offer you a refund or exchange. For change of mind returns, you will be responsible for paying for your own shipping costs.